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What is a Service Heart?

Filed under Service Culture

What is service heart?
In my workshops, and even here in my blog, I often mention my service heart. I’m sure many of you have figured out what that means, or have created your own definition of service heart. But I still wanted to take a moment in this week’s blog to explain what I mean when I talk about service heart.

The service part of service heart: (hey, that rhymes!) Many of you reading this blog are in the service industry, in one capacity or another. And when I say service industry, I’m not excluding salespeople, corporate executives, or web designers; instead, I’m talking about every single one of you who works with clients, customers, or guests on one level or another.

It is our job to ensure that our clients receive the very best care and attention. Even a web designer, who may sit alone at a computer all day, still must provide excellent service to her clients by creating a website that meets both the clients’ needs and the end-users’ needs.

Likewise, a salesperson cannot simply present the merits of his product, and move on, expecting a sale. He must develop a rapport with his potential clients. How does he do this? By listening, asking questions, and being completely present. These are exactly the same qualities that good service is built on.

The heart part of service heart: If you think about it, we’re all involved in service everyday, regardless of whether or not we’re paid to serve. When we hold open a door for a parent pushing a stroller, when we help a stranger pick up something they’ve dropped, we’re serving others.

We are not obligated to help anyone. Yes, it makes our society work smoother when we’re willing to reach out to others, but no one is forcing us to do so. However, most of us are driven to. Most of us feel an almost spiritual longing to help other people. This is service heart.

The most important concept I can communicate to you is that your choice to serve others is just that: a choice. When you acknowledge the strength of your service heart you can begin to seriously grow as a service professional.

Your desire to help others will ensure that your clients keep coming back to you. And likewise, you’ll feel much more fulfilled by your profession than if you begrudgingly and inauthentically go through the motions of service without your heart in it.

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