From The ‘In The News’ Category

Etiquette Question: Social Networking

Dear Charles, For the first time in my life, I’m finally active on Facebook and Twitter. While learning how to use them seems overwhelming, I’ve noticed that people take an “anything goes” type attitude about what they post on those sites. Can you offer up some general etiquette tips? I’m a pretty private person, so…Read this article »


Service Challenges of Growth

Earlier this week AT&T announced its plan to purchase T-Mobile to form the nation’s largest wireless carrier. If the acquisition is approved, the outcome of this new mega-corporation may be both good and bad. On the positive side of things, current customers of each company hope that they will get better and more reliable wireless…Read this article »


How to Help

Since I started this blog in January, the world has experienced several profound tragedies. The most recent tragedy, Japan’s earthquake and concomitant tsunami, has claimed thousands of lives. To read more about how we can learn from these tragedies, please see my post about the Christchurch earthquake, and my post about the shooting in Tucson.…Read this article »


Happy International Women’s Day!

In honor of International Women’s Day, I’d like to open up this blog post to comments from my readers about women who have impacted their lives. While I was growing up, my mother consistently let her service heart shine. She hosted amazing parties and events; everyone always felt welcome at our home. To this day…Read this article »


Serving Others in Crisis

This week’s earthquake in Christchurch is another reminder of how fragile life is. And though devastating, through crises we are also reminded of how much we affect one another, and how much we truly care for one another. Strangers go out of their way, they risk their lives to help one another. Students from universities…Read this article »


Service Integrity

In 2007, Steven D. Levitt, author of the New York Times blog Freakonomics wrote the following about customer service: “There are not many strong incentives for individuals to provide great customer service. There may be small financial rewards that accrue if customers routinely tell an employee’s supervisor what a great job they did; but if…Read this article »


The Little Things Add Up

This has been a difficult week for our country. The shootings in Tucson have caused many of us to carefully examine our lives, scrutinize our values, and be thankful for the strength of our families, friends, and communities. I’ve been wondering what kind of lessons I can take from this tragedy, how can I become…Read this article »